Maintenance
The DISC service network is designed to provide you with seamless and responsive high-quality support and service.
Free registration (available only in the US) within 4 weeks of delivery automatically entitles you to our Standard Service package.
In addition, we offer Advanced and Premium packages that include the following services:
| Standard Service** | Advanced Service* | Premium Service* | |
|---|---|---|---|
| Phone support | 9hrs/5 days | 9hrs/5 days | 24hrs/7days |
| Response times for onsite service | 72h | 8h | 8h |
| Maintenance | Yes | Yes | Yes |
| Phone support (technical) | Yes | Yes | Yes |
| Call back within | nbd | 1h | 1h |
| Product updates | No | Yes | Yes |
| Warranty period extension | No | Yes | Yes |
*Individual service levels can be arranged on demand
** available only in US
Onsite service registration
To be eligible for the one year 72hr onsite service (available only in US), registration must be made within 4 weeks of delivery. Click here to register online.
For more information on the Service Packages, please contact us.
