The DISC service network is designed to provide you with seamless and responsive high-quality support and service.
Free registration (available only in the US) within 4 weeks of delivery automatically entitles you to our Standard Service package.
In addition, we offer Advanced and Premium packages that include the following services:
|Standard Service**||Advanced Service*||Premium Service*|
|Phone support||9hrs/5 days||9hrs/5 days||24hrs/7days|
|Response times for onsite service||72h||8h||8h|
|Phone support (technical)||Yes||Yes||Yes|
|Call back within||nbd||1h||1h|
|Warranty period extension||No||Yes||Yes|
*Individual service levels can be arranged on demand
** available only in US
Onsite service registration
To be eligible for the one year 72hr onsite service (available only in US), registration must be made within 4 weeks of delivery. Click here to register online.
For more information on the Service Packages, please contact us.