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The DISC service network is designed to provide you with seamless and responsive high-quality support and service.

Free registration (available only in the US) within 4 weeks of delivery automatically entitles you to our Standard Service package.

In addition, we offer Advanced and Premium packages that include the following services:

Standard Service** Advanced Service* Premium Service*
Phone support 9hrs/5 days 9hrs/5 days 24hrs/7days
Response times for onsite service 72h 8h 8h
Maintenance Yes Yes Yes
Phone support (technical) Yes Yes Yes
Call back within nbd 1h 1h
Product updates No Yes Yes
Warranty period extension No Yes Yes

*Individual service levels can be arranged on demand
** available only in US

Onsite service registration
To be eligible for the one year 72hr onsite service (available only in US), registration must be made within 4 weeks of delivery. Click here to register online.

For more information on the Service Packages, please contact us.